New IT e-filing portal: Glitches still continue even after one week of launch, users suffer



New Delhi: The new income-tax website launched on June 7, which promised to be a gamechanger, continues to be plagued by glitches, The Times of India reported. The taxpayers and tax professionals have said that they are unable to log in, or in cases where they are able to log in, they are unable to carry out transactions.

Abhishek Soni, Co-founder, and CEO,, said: “Since the day of launch, there has been a lot of glitches being faced by the users on the new Income Tax Website. We have observed that the Income Tax Return filing of individuals has started. However, the website is working very slow, also, most of the time the filed tax return isn’t visible anywhere after filing the same on the website. Many users are still unable to login to the website and there have been frequent page loading issues as well.”

What are the issues?

One of the most common and immediate complaints is that overseas remittances are held up because Forms 15CA and 15CB cannot be uploaded. Hence, corporates are being treated by the overseas party as defaulters and they are being subject to penalties for late payment and their reputation is at stake, experts told TOI.

“In the case of overseas remittance, Form 15CA/15CB is required. Due to the non-working of the Income Tax website, users are unable to upload the same. Similarly, users are unable to reply to the Income Tax notices as well. Non-compliance with the Income-tax notice may attract penal provisions for the assesses.  Also, newly incorporated companies and firms are unable to log in/register on the new Income Tax website,” Soni said.

In addition, taxpayers cannot reply to notices received from the I-T department. In some instances, if the reply is not received within a certain period of time, the case can become time-barred.

Newly incorporated companies or firms are struggling as they are not able to register themselves on the I-T portal.

Earlier on June 8, after the new income tax e-filing portal ( launched, users complained they were unable to access the site. “The much-awaited e-filing portal 2.0 was launched last night 20:45hrs. I see in my TL (timeline) grievances and glitches,” FM Sitharaman tweeted, tagging Infosys and its chairman Nandan Nilekani. “Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided… Ease in compliance for the taxpayer should be our priority.”

Later, Infosys Chairman Nandan Nilekani promptly responded to Finance Minister Nirmala Sitharaman’s tweet about ‘glitches’ in the new income tax electronic filing (e-filing) portal, saying the company is working to resolve the issue and it would fix the faults in the next few days.

“The new e-filing portal will ease the filing process and enhance the end-user experience. Nirmala Sitharaman Ji, we have observed some technical issues on day one, and are working to resolve them. Infosys regrets these initial glitches and expects the system to stabilise during the week,” Nilekani tweeted.

It is worth mentioning here the Bengaluru-headquartered information technology (IT) behemoth was awarded the contract in 2019 after the bidding process with an outlay of Rs 4,242 crore to develop the next-generation income tax (I-T) filing system.







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